Customer experience (CX) is king and one of the best ways to dramatically improve CX is to improve the employee experience (EX).
Improving EX starts with employee engagement and empowerment. Learn how by implementing digital customer service solutions you can greatly improve your employees effectiveness and performance.
Providing omnichannel digital support is the new standard as millennials and Gen Z have come to expect it.
[Source: American Express]
With InTheChat you can enable your business to deploy various digital channels including Apple Business Chat. On Apple Business Chat, customers can message you similar to a typical messaging app but with a much richer customer experience.
42% of customer service representatives can’t efficiently resolve customer issues due to problems with disconnected systems, archaic user interfaces, and multiple applications.