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Why Contact Centers Need To Focus On Improving Agent Experience

FREE WEBINAR - March 27th, 2019 @2PM EST

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InTheChat is trusted by industry-leading brands.
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What You’ll Learn In This Webinar

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Great EX = Great CX

Customer experience (CX) is king and one of the best ways to dramatically improve CX is to improve the employee experience (EX).

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Improving EX

Improving EX starts with employee engagement and empowerment. Learn how by implementing digital customer service solutions you can greatly improve your employees effectiveness and performance.

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Digital Support

Providing omnichannel digital support is the new standard as millennials and Gen Z have come to expect it.

68% of customers say that a pleasant customer service representative was fundamental to a positive experience. 62% said that a customer service representative’s knowledge or resourcefulness was the most important factor.

[Source: American Express]

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Engage With Millions Where They Are & When They Want 

With InTheChat you can enable your business to deploy various digital channels including Apple Business Chat. On Apple Business Chat, customers can message you similar to a typical messaging app but with a much richer customer experience.

Your agents are feeling the pressure!

42% of customer service representatives can’t efficiently resolve customer issues due to problems with disconnected systems, archaic user interfaces, and multiple applications.

[Source: Forrester]

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Eliminate Employee Frustration & Improve CX with Digital Customer Service Solutions

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