In the Chat Blog

Kristie Schmuck

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Hang up the phone! In the Chat's Text Messaging Platform Delivers the Freedom of Customer Service on the Go

Posted by Kristie Schmuck

Jun 10, 2014 8:00:00 AM

No calls, no apps to download, no websites to visit – just convenient customer service that’s as easy as texting your mom, best friend or colleague

Las Vegas – June 10, 2014 – In the Chat Communications Inc., known for its leading edge Enterprise social media sales and service platform, announces a new product offering that enables companies to give customers the gifts of time and convenience – text messaging customer service. Delivering a huge experience win for customers and strong cost saving potential for companies, text messaging (or SMS) is positioned to quickly and dramatically change the face of customer service across industries, including hospitality, financial services/banking and retail, as well as others.

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In the Chat and University of Waterloo Announce Research Partnership

Posted by Kristie Schmuck

Apr 11, 2014 11:05:00 AM

Wednesday, April 9, 2014

In the Chat Communications Inc. and the University of Waterloo announce a research partnership focused on the continued development of machine learning and natural language processing (NLP) techniques to improve brand customer service via social media globally.

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