In the Chat Blog

In the Chat Links Customers with Service Providers in Social Media

Posted by In the Chat

Jul 29, 2013 3:38:00 PM

On Saturday, the Waterloo Record published a great article about us and our newly launched social media sales and service platform, ITC Express. The article talks about the trend toward offering customer service and sales support through social media, and details how ITC Express can help drive customer loyalty and sales.

Enjoy!

"In the Chat has analytic "data mining" software that can pull information from public social media channels, find relevant discussions, and let companies and their customer service agents know, in real time, about what is being said about them or about others in their industry."

Topics: In the Chat News