In the Chat Blog

Leaping into Social Media Customer Service with In the Chat

Posted by In the Chat

Jul 26, 2013 1:23:00 PM

Check out this great article from IT World Canada talking about our newly launched social sales and service platform, ITC Express - ideal for small to medium size businesses who want to offer customer service and sales support through social media without spending a ton of money.

"The next time a customer complains about poor service and then takes to Twitter to broadcast that complaint to the world, there may be a way to answer that issue quickly and resolve it – and do that outside the call centre."

Topics: In the Chat News


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